Política de privacidad

At Whiskers Petstore, we value the privacy of our customers and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from our website, https://www.whiskers-petstore.com ("Site"). By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services. The information collected may include:

a. Personal Information

When you make a purchase or attempt to make a purchase through our Site, we collect the following personal information:

Contact Information: Your name, email address, billing address, and shipping address.
Payment Information: Credit card numbers, payment method details, and transaction history.
Order Information: Products purchased, purchase date, and order status.

b. Automatically Collected Information

When you browse our Site, we automatically collect information about your device and browsing activity, including:

Device Information: Your IP address, browser type, and operating system.
Usage Data: Pages viewed, referring/exit pages, and other browsing behavior.

c. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect and store information about your interactions with the Site. Cookies are small data files that are stored on your device to improve your user experience.

Types of Cookies:
- Essential Cookies: These are necessary for the Site to function properly.
- Performance Cookies: These help us understand how visitors interact with our Site, allowing us to improve user experience.
- Targeting Cookies: These are used to deliver relevant ads and marketing content based on your interests.

You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Order Processing: To process and fulfill your orders, including sending you order confirmations, tracking updates, and notifications regarding your purchase.
Customer Support: To respond to inquiries, provide assistance, and resolve issues related to your orders or the Site.
Personalization: To personalize your shopping experience by recommending products, improving site navigation, and tailoring marketing communications.
Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, or other news related to Whiskers Petstore.
Improvement and Analytics: To analyze trends, monitor usage, and improve the functionality and content of our Site.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

Service Providers: We use third-party service providers to help us operate our business (e.g., payment processors, shipping partners). These providers have access to your personal information only to perform services on our behalf and are obligated to protect your data.
Legal Obligations: We may disclose your personal information if required to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.

4. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request corrections or updates to inaccurate or incomplete information.
Deletion: You have the right to request the deletion of your personal information, subject to legal obligations.
Opt-Out of Marketing Communications: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us at yourpetshopwhiskers@gmail.com.

5. Data Security

We take reasonable steps to protect the personal information we collect and store. We use secure socket layer (SSL) encryption for transmitting sensitive data (such as payment information) and implement various security measures to safeguard your information from unauthorized access, alteration, or disclosure.

However, please note that no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including processing your orders, complying with legal obligations, and resolving disputes. After this period, your personal information will be securely deleted or anonymized.

7. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Whiskers Petstore does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information. If you believe we may have collected personal information from a child, please contact us at yourpetshopwhiskers@gmail.com.

9. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this page periodically to stay informed about how we are protecting your information.