Política de envío
At Whiskers Petstore, we aim to provide a smooth and reliable shipping experience for our customers. Please read the following shipping terms carefully to understand our policies regarding order processing, delivery, and shipping options.
1. Order Processing
- Order Confirmation: Once you place your order, you will receive an email confirmation at yourpetshopwhiskers@gmail.com. This email will include your order details and a confirmation number.
- Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays). During peak seasons or sales, processing times may extend to 3-5 business days.
- Order Cutoff: Orders placed after 5 PM on business days, or during weekends and holidays, will begin processing on the next business day.
2. Shipping Methods and Rates
We offer various shipping options based on your location and the size of your order. Shipping costs will be calculated and displayed at checkout based on the following factors:
- Standard Shipping: Typically delivered within 5-7 business days.
- Expedited Shipping: Typically delivered within 2-3 business days.
- Overnight Shipping: Typically delivered the next business day (for orders placed before 12 PM).
- International Shipping: Delivery times vary depending on the destination country and customs processes. International shipments typically take 7-21 business days.
Shipping rates are calculated at checkout based on the selected shipping method, order weight, and destination.
3. Free Shipping
We offer free standard shipping on all domestic orders over $100. Free shipping is automatically applied at checkout when your order meets the minimum purchase amount.
4. Shipping Locations
We ship domestically within [Your Country], as well as internationally to select regions. If your location is not available at checkout, please contact us at yourpetshopwhiskers@gmail.com, and we will do our best to accommodate your request.
5. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your order status at any time by following the link provided in the email or entering your tracking number on our website.
6. Delivery Times
Delivery times may vary depending on your location, shipping method, and external factors (such as customs delays for international orders). While we strive to meet our estimated delivery times, we are not responsible for shipping delays caused by carriers, weather conditions, customs, or other factors beyond our control.
7. Customs, Duties, and Taxes (International Orders)
For international orders, please note that your order may be subject to customs fees, import taxes, and duties, which are determined by the destination country. These charges are not included in your order total and must be paid by the customer upon receipt of the shipment. Whiskers Petstore is not responsible for any customs charges, duties, or taxes incurred.
8. Missing or Delayed Shipments
If you experience a delay or believe your shipment has been lost, please contact us at yourpetshopwhiskers@gmail.com. We will work with the shipping carrier to locate your order and resolve the issue as quickly as possible.
9. Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, please notify us within 48 hours of receiving your order. Contact us at yourpetshopwhiskers@gmail.com with photos of the damage or details of the error, and we will assist you in resolving the issue, either by replacing the item or issuing a refund.
10. Undeliverable Packages
If a package is returned to us due to incorrect address information provided by the customer, failure to pick up the package, or other issues not related to Whiskers Petstore, the customer will be responsible for any reshipping fees.
11. Contact Information
For any questions or concerns about your shipping, please contact us at yourpetshopwhiskers@gmail.com. Our team is available to assist you with any shipping-related inquiries.